About Company:
Interspence Solutions (www.interspence.com) was established in August 2017 and is a company that provides IT consulting and support services within the manufacturing and process industry. Interspence has entered into a long-term contract with a Major US-based Oil & Gas company to provide skilled IT resources and services under the direction of their IT leadership team. The company is transforming its business through heavy investments in technology around real-time data capture, Big Data platforms, inmemory databases, analytical engines, and elastic search services. There is also a significant push towards mobility with the majority of the applications being converted into mobile apps. The company is also looking to move towards DevOps soon. With this significant push within the IT space, there is an increasing need for skilled and talented resources. Towards this end, we are searching for talented and smart resources who wish to learn and grow their skills working with a company that is defining the art of the possible with the latest technology
Job Title: Real – Time Data Monitoring Analyst
Job location: Mumbai Andheri (E).
Work Mode: IN – OFFICE (5 days working- 2 days week-off: Rotational)
Hours of operation: 8hrs monthly rotational shifts (7am-3pm/3pm-11pm/11pm -7am).
Role Summary:
The selected individual will have to monitor applications and the real-time data streaming on these applications. In the event of data not updating or not being within predefined parameters, or an application not working, a ticket will be raised and informed on relevant Teams channels.
Key Responsibilities:
- Monitoring and Support desk executive role.
- Monitor real-time data feeds from various US locations.
- Validate data quality using a defined process.
- Report any anomalies found in the data.
- Perform first-level diagnosis for data stream interruptions or errors.
- Record tickets for identified issues.
- Contact relevant support teams for issue resolution as needed.
- Successful candidates will receive training for job tasks.
Qualification: Bachelor's Degree in any stream
Comptencies Required:
- Require good experience in CRM & Ticketing
- Excellent communication skills (written & verbal – English)
- Analytical Skills
- Vigilant
- Quick to Respond
Description of the role:
The Monitoring and Support desk executive is responsible for working on a support desk monitoring incoming real time data feeds from various locations in the US. In addition to this, the resource is also expected to validate the quality of the data (based on a defined process which will be provided to the individual) and report the anomalies (if any). In the event of interruptions in the data stream or errors in the data, the resource will carry out the first level diagnosis of the issue, record a ticket in the helpdesk tool and contact the relevant support team for fixing the issues (if required). Successful candidates will be provided the required training to carry out the work specified.
Position location: Mumbai, Andheri (E).
Hours of operation: Rotational shifts shift 7am -3pm/3pm -11pm/11pm to 7am. It is work from office (5 days working- 2 days off- rotational)
Key requirements:
- You will be receiving data from the EOG team(which is our client- crude oil company located in US)
- You will have to monitor the applications and the real time data streaming on these applications.
- Data should be within the range / parameters given by them
- If the parameters do not match or data not updating or application is not working then you will raise a ticket for the same and inform your subordinate.
